FAQ

Frequently Asked Questions

1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on our website and visiting the "Order History" section. You can track your order using the chat box on your mobile or Desktop.

2. What should I do if I haven’t received my order confirmation?

If you haven’t received your order confirmation email, please check your spam or junk folder. If you still don’t see it, contact our customer support team at support@pureselect.net, and we’ll be happy to assist you.

3. Can I change or cancel my order?

Orders can only be modified or canceled within 24 hours of placing the order. If you need to make changes or cancel your order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to make changes.

4. What should I do if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately at support@pureselect.net with your order number and a description of the issue. We will assist you in resolving the problem and arrange for a replacement or refund if necessary.

5. How can I return an item?

To return an item, please follow our return policy:

• Items must be returned within 30 days of receipt.
• The item must be in its original condition, unused, and with all original packaging.
• To initiate a return, please contact our customer support team at support@pureselect.net for a return authorization and instructions.

6. When will I receive my refund?

Refunds are processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method. You will receive a confirmation email once your refund has been processed.

7. What shipping options are available?

We offer various shipping options, including standard, expedited, and overnight shipping. Shipping costs and delivery times are calculated at checkout based on your location and the shipping method selected.

8. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary depending on the destination. For more information on international shipping rates and policies, please contact our customer support team.

9. Can I modify my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made if the order has not yet been processed or shipped.

10. What should I do if I encounter an issue with my order?

If you encounter any issues with your order, please contact our customer support team at support@pureselect.net with your order number and details of the issue. We are here to help and ensure that any problems are resolved quickly.

**Important Notice Regarding Our Other Services**

Please note that our Privacy Policy, Refund Policy, Terms of Service, and Shipping Policy do not apply to the services listed under "Other Services." Due to the nature of consulting and training sessions, we cannot offer refunds once a service is booked, as all service descriptions and introductions are clearly provided upfront. However, we are committed to ensuring your satisfaction and success. If you have any concerns or questions about our services, our team is here to support you and will work with you to ensure you receive the best experience possible.