Return an order
How can I return my order?
You have 30 days from receiving your item to request a return. To qualify, your item must be in its original condition – unworn, unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, is also required. Restocking Fee: For large quantity orders, a restocking fee of 15% of the item price will be applied to cover processing costs. To initiate a return, please contact us at support@pureselect.net.
Important: Customers must reach out to support@pureselect.net before returning any item, as we need to verify the order number with our delivery partner to provide the correct return address.
If your return is approved, we will provide a return shipping label and instructions on how to send your package. Items returned without prior approval will not be accepted.
Please note: Returns and refunds are subject to our supplier’s Refund and Return Policy. For any questions regarding returns, feel free to contact us at support@pureselect.net.
Damaged or Incorrect Items
Please inspect your order upon receipt and notify us right away if there is any damage, a defect, or if you received the wrong item. We will assess the situation and work to resolve the issue promptly.
Non-Returnable Items
Some items are ineligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about a specific product, please contact us before purchasing. Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
To exchange an item, please return the original item first. Once your return is accepted, you can make a new purchase for the item you'd like.
EU 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason, without explanation. As with our standard return policy, the item must be in its original condition, unworn, unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If it has been more than 15 business days since your return was approved, please contact us at support@pureselect.net.