Return an order
How can I return my order?
How can I return my order?
You have 30 days from receiving your item to request a return. To qualify, your item must be in its original condition – unworn, unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, is also required. For large quantity orders, a restocking fee of 15% of the item price will be applied to cover processing costs. To initiate a return, please contact us at support@pureselect.net.
Important: Customers must reach out to support@pureselect.net before returning any item, as we need to verify the order number with our delivery partner to provide the correct return address.
If your return is approved, we will provide a return shipping label and instructions on how to send your package. Items returned without prior approval will not be accepted.
Note: Returns and refunds are subject to our supplier’s Refund and Return Policy. For any questions regarding returns, feel free to contact us at support@pureselect.net.
Damaged or Incorrect Items
Please inspect your order upon receipt and notify us right away if there is any damage, a defect, or if you received the wrong item. We will assess the situation and work to resolve the issue promptly.
Non-Returnable Items
Some items are ineligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any questions about a specific product, please contact us before purchasing. Unfortunately, we cannot accept returns for sale items or gift cards.
Exchanges
To exchange an item, please return the original item first. Once your return is accepted, you can make a new purchase for the item you'd like.
EU 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days for any reason, without explanation. As with our standard return policy, the item must be in its original condition, unworn, unused, with tags, and in its original packaging, along with proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.
If it has been more than 15 business days since your return was approved, please contact us at support@pureselect.net.
Additional Information
International Returns
Products can be returned; however, we do not recommend sending returns to our warehouses. The high cost of international shipping and the extended delivery time of at least three months can lead to significant delays and potential losses. Additionally, there is a high risk of the products being damaged during transit.
Quick Resolution for Damaged Items
For a quicker resolution, we would greatly appreciate it if you could provide the following:
- Photos or Videos: Evidence of the damaged item to verify the damage. If the photos are insufficient, please upload a video.
- Dispute Details: A screenshot of the email or dispute received, including the name, date, and content. This verifies that a complaint was sent (through PayPal Dispute, another payment gateway, email, etc.).
- Return Requests: The products must be returned if our Dispute Team requests a return during the dispute process.
Please note that this applies except in the following cases:
- Orders Delayed
- Orders Not Received
- Products Damaged
- Incorrect or Missing Products
- Order Cancellations