Politica de expediere

At PureSelect, we collaborate with third-party suppliers to fulfill and ship orders directly to our customers. This partnership enables us to offer a wide variety of products at competitive prices. Please review our dropshipping policy, which is aligned with the policies of our suppliers.

Order Fulfillment and Shipping

  1. Order Processing:
    • Once your order is placed, it is forwarded to our suppliers for fulfillment. Processing times may vary depending on product availability but typically range from 1-5 business days.
  2. Shipping Times:
    • Since we work with suppliers based internationally, shipping times may vary depending on your location. Standard shipping usually takes between 7-20 business days, but this can be influenced by your destination and the shipping method.
    • Please be aware that unforeseen delays, such as customs clearance or carrier issues, may affect delivery times.
  3. Tracking Information:
    • After your order has been shipped, we will provide you with tracking details. Please allow 3-5 business days for tracking information to be updated by our suppliers.

Returns and Refunds

  1. Return Requests:
    • If you wish to return an item, please contact us at support@pureselect.net. All returns must comply with our suppliers' return policies, and we will assist in guiding you through the return process.
    • Customers must contact us before sending any item back. Returns without prior approval and a verified return address will not be accepted.
  2. Return Shipping Costs:
    • Customers are responsible for return shipping costs unless the item is found to be damaged, defective, or incorrect upon delivery. In these cases, we will work with our suppliers to resolve the issue at no additional cost.
  3. Supplier’s Return Policy:
    • Please note that all returns and refunds are subject to our suppliers' return policies. While we will facilitate the process, the final decision on return eligibility rests with the supplier.
  4. Refunds:
    • Once we receive the returned item, it will be inspected, and we will notify you if the refund is approved. Approved refunds will be processed via your original payment method within 10 business days. Keep in mind that your bank or payment provider may take additional time to post the refund.
    • Refunds are also subject to the suppliers' return and refund timelines, which may impact when you receive your funds.

Damaged, Defective, or Incorrect Items

  1. Inspection:
    • Please inspect your items upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately at support@pureselect.net with photos and a description of the issue.
    • We will coordinate with our suppliers to resolve the problem, either by providing a replacement or issuing a refund.
  2. Resolution Time:
    • Please allow 3-7 business days for us to work with our suppliers to resolve any issues related to damaged or incorrect items. We will keep you updated throughout the process.

Customs, Duties, and Taxes

  1. International Orders:
    • For international orders, customers are responsible for any customs duties or taxes that may apply. These fees are determined by your local customs authority and are not included in the product or shipping cost.

Policy Changes

  1. Updates:
    • We reserve the right to modify this dropshipping policy in alignment with changes in our supplier agreements. Any updates will be posted on this page and will apply to orders placed after the modification date.

For any questions or assistance regarding this dropshipping policy, please reach out to us at support@pureselect.net. We are here to help ensure a seamless shopping experience!